THE TENANCY AGREEMENT
Keep your signed
copy of the tenancy agreement in a safe place together with the
Inventory Documents. Remember that you have 10 days from the start
of the tenancy to disagree with any of the descriptions given in the
Inventory - after which it is assumed agreed.
To read a simplified version of the wording of your
tenancy agreement click here
(view online)
COUNCIL TAX
Nottingham City
Council –
you need to contact them as soon as possible
and advise them of your move in date.
0115 9154851
(8.30am to 4.30pm Mon – Fri).
Your move in date is ..................................
WATER
If water is supplied
by Severn Trent Water – you need to contact
them asap and advise
them of your move in date.
Tel 08457 500 500
We will be making
contact with the water supplier and let them know you have moved in and
settle any money due between tenancies.
You must know where
the water stop valve is in case of an emergency - you would have
been shown its location at the start of the tenancy.
The isolator is located
..............................................................................
Your supplier is ....Severn
Trent Water........
Your meter reading is ..............................
Your move in date is ..................................
ELECTRICITY
You must advise your electricity
supplier your name and meter reading and date moved in as soon as
possible
If your electricity is supplied on a ‘key’ – you need to contact them as soon as possible
and give them the meter reading on your take over date.
They will then post you a new key
in your name which on receipt you but in the meter for it to
register then take it out and take it to a shop that does top ups.
They have a sign ‘Pay Point’ on them. Then put it back into the
meter to top up with the credit.
If it is another
supplier it will be in your handbook supplied to you at the
beginning of the tenancy.
You must know where
the electricity isolator switch is in case of an emergency - you
would have been shown its location at the start of the tenancy.
The isolator is located
.....................................................................
Your supplier is ....................................
Your meter reading is ..............................
Your move in date is ..................................
For Eon tel 0845 059 9905 (8am - 8pm
Mon to Fri, Sat 8am to 6pm)
(usually they will deal with the
elec & gas together).
For British Gas tel 0800 048
0202 (8am - 8pm
Mon to Fri, Sat 8am to 6pm)
(usually they will deal with the
elec & gas together).
For NPOWER tel 0845 070 4853 (8am - 8pm
Mon to Fri, Sat 8am to 6pm)
(usually they will deal with the
elec & gas together).
For Southern Electric tel
0845 7125423 (8am - 8pm
Mon to Fri, Sat 8am to 6pm)
(usually they will deal with
the elec & gas together)
Common problems:-
- If the
electrics throughout the house suddenly goes off - first check
all switches on the meter are on (one of them may have tripped
sometimes by a bulb blowing or due to a faulty cooker element).
We will come out and help but we will have to make a call out
charge if the fault is due to a fuse blowing - a tenant is
normally expected to know how to replace / fix a fuse.
GAS
You must advise your gas
supplier your name and meter reading and date moved in as soon as
possible –
you need to contact them asap with meter reading as it was on the day you moved in.
If you were to change the energy
supplier we will require you to return back to the original before the end of
your tenancy. We have experienced major communication problems in
the past with British Gas which have cost us time and money so
therefore we wish to avoid this in the future.
There may be costs incurred if
we have to return the energy supplier back to the original which will be
deducted from the deposit.
You must know where
the gas stop valve is in case of an emergency - you would have been
shown its location at the start of the tenancy.
The isolator is located
........................................................................
Your supplier is ....................................
Your meter reading is ..............................
Your move in date is ..................................
For Eon tel 0845 059 9905 (8am - 8pm
Mon to Fri, Sat 8am to 6pm)
(usually they will deal with the
elec & gas together).
For British Gas tel 0800 048
0202 (8am - 8pm
Mon to Fri, Sat 8am to 6pm)
(usually they will deal with the
elec & gas together).
For NPOWER tel 0845 070 4853 (8am - 8pm
Mon to Fri, Sat 8am to 6pm)
(usually they will deal with the
elec & gas together).
For Southern Electric tel
0845 7125423 (8am - 8pm
Mon to Fri, Sat 8am to 6pm)
(usually they will deal with
the elec & gas together)
IF YOU DO NOT KNOW
WHO IS YOUR ENERGY SUPPLIER
If for any reason you are not
sure who your supplier is then (or we have the wrong information
above)
phone 08706081524 to find your Gas supplier and 08456030618 to find
your Electricity
supplier.
CENTRAL HEATING
During cold periods
if you are away you are advised to leave the heating to come on at
times during the day and evening to prevent any frost damage to
pipes etc.
We will ask our
engineer to make contact with you every year to arrange to call
and service the boiler, fires and cooker hob. A copy of the safety
certificate is in the tenant folder. This must be kept safe as
without it another engineer cannot switch the gas back on if you
need to call out an emergency gas engineer. If we were away it
could cause a problem. We have a landlord’s copy.
Make sure you are familiar with the boiler controls and thermostats
as soon as possible - if you are not sure about anything then please
ask.
Common problems:-
- If you have
let the gas run out and you have an older type boiler you will
have to re light the pilot light. The instructions are usually
on a panel under or on the front of the boiler. We will come out
and help but we will have to make a call out charge.
- A regular
problem with the new type condensing boilers is that a plastic
pipe that discharges water into the outside drains can freeze
which will cause the boiler to make some strange noises and cut
out. Pour hot water over the white plastic pipe (usually about
20mm diameter) to de-freeze it and reset the boiler which should
then restart.
- New type combi
boilers have a pressurised sytem - you will see a small pressure
gauge on the front of the boiler - if this falls to zero the
boiler will cut out. There is a top up pipe (a steel braided
pipe) with a tap at each end underneath the boiler - if you are
confident you know what you are doing then re pressurise the
system using these 2 taps. Reset the boiler and it should
restart.
INSURANCE
We as landlord are responsible for the main buildings insurance of
the property - it is your responsibility if you wish to take out
contents insurance for any of your possessions (and the landlords
furnishings etc) in case of damage or theft – we can recommend
WWW.RENTGUARD.CO.UK telephone 0870 165 1090 and quote my agent
no. 31021 to get the best discounted price – I am assured that
they will beat any other “like for like” quote.
GIVING NOTICE
TO LEAVE.
You are required to
give written notice of a minimum period of one month from the
next rent payment date of when you intend to leave the property. We
will promptly acknowledge receipt of your notice but it is
ultimately your responsibility to check that we have received
your letter. PLEASE READ THE TENANCY AGREEMENT. We will send you a
letter prior to the end of your tenancy reminding you of your
obligations on leaving the property.
LODGERS
Any lodgers that
you take on is purely an arrangement between you and the lodger and
ceases at the end of your tenancy period – it is your responsibility
to make sure that the lodger is aware of this. You are still
responsible for any damage to the property done by the lodger.
YOU MUST ADVISE US IF YOU ARE CONSIDERING TAKING A LODGER
GARDEN / OUTSIDE
The only regular
maintenance required is cutting the hedge and the lawn. The lawn
needs to be cut weekly in the spring and summer to keep it at an
acceptable length and general weeding – you are very welcome to
plant flowers in any of the flower beds. A lawn mower, hedge
clippers and other tools are usually supplied. The hedge will need cutting
at least once a year, preferably twice to keep it at the size it is.
If the garden is left untidy
and the hedge bigger than it is on you taking up your tenancy the
cost to put it back to how it was will be taken from or charged to
the deposit.
Neighboring houses
may have “Rights of Access” to the rear of their properties around
the back to bring dustbins etc through to the pavement. “Rights of
Access” does not mean it is a public right of way and it is not
shared ownership.
TELEPHONE
There are usually
existing points for BT and NTL but they will need to be reactivated
– you must contact the supplier directly. You are welcome to have
additional points fitted (at your cost) so long as they are placed
in unobtrusive places and are left in place at the end of the
tenancy or any holes etc are filled if removed.
TV LICENSE
This is your
responsibility. The TV Licensing people are aware that the TV
license has expired at this address and will be following it up –
Papers received from them in file.
SMOKE
ALARMS
These are fitted
for your safety and is your responsibility to test and to renew
battery as required.
To test press the
red button and the alarm should sound – if not then the batteries
need renewing.
The alarm will also
emit an intermittent bleep when the batteries are due for
replacement.
COOKER
The grill has to be
used with the door open.
If you line the
grill tray with foil this helps to keep it clean and cut down on
cleaning the tray.
Contact us if there
are any faults.
KITCHEN
Read the info pack
for instructions of any kitchen equipment
REFUSE COLLECTION
Read the info pack
for the collection days.
Your collection day
is
.......................................................................
ALARM
The alarm system is
simply switched on and off by entering the 4 digit number.
Your alarm code is
............................
By law you should
make arrangements with a neighbour to hold a key and have the number
in case the alarm goes off whilst you are away so it can be
de-activated.
IMMERSION WATER HEATER
If there is an immersion heater
the switches are usually located
by the hot water cylinder or is
operated by a switch on the wall in the kitchen.
The switch is located
.............................................................
PETS
If you wish to have
any kind of pet you must get PRIOR written permission from us
first.
If any pets were
acceptable to the Landlord then we generally ask for an additional
£100 deposit to cover any additional cleaning costs at the end of
the tenancy, and we will ask for an increased rent of £10 per pet
per month – depending upon what the pet is.
DECORATING
The house at the
beginning of the tenancy is decorated mainly in neutral colours to
go with most furniture. If you want to redecorate any room you
must
get prior permission from us – we will be quite flexible for
long term tenants. If your colour schemes you are considering are
not acceptable to us we may ask you to repaint back to the original
colour at the end of your tenancy.
If not the cost of this will be taken from or charged to the
deposit.
SECURITY & SAFETY
You are responsible
for the security of the house and its contents (your property and
the landlords property). Please make sure all doors are locked and
windows are shut when you leave the house. If the windows are
lockable it is recommended you lock all windows especially the down
stairs windows – but always leave the
window key by the bathroom window - in case it is needed to be used
as an emergency exit.
Do not leave the key in the back door at night or when the house is
vacated - burglars simply break the glass and open the door with the
key.
Smart Water – If you
live within the Nottingham City boundary or pay your Council Tax to
Nottingham City Council you can obtain SmartWater FREE of CHARGE.
Call the Burglary Reduction team on 0115 9153701.
RENT PAYMENT
Please ensure rent
is paid to us on the agreed date. We will have supplied bank details
so that you can pay us directly through the banks. It takes 3
working days for money to be transferred so please make sure you
transfer the payment 3 working days before the rent due date.
You can pay rent at
any Barclays Bank with the following details:-
our account name:
.............................................
our account number:
..................................................
our sort code:
..........................................
the
reference:
..............................................
IMPORTANT NOTE -
you must make sure that you supply a reference and make sure
you tell the cashier to use the reference otherwise we will not
know who has paid - especially if you pay by cash.
click here for a list of Lloyds Banks around
Nottingham (online)
If you think that
your payment may be delayed by more than 2 or 3 days – which may be
due to the time of the month when your salary pay/benefit is due –
please let us know by phone or text.
If your
circumstances change and you are struggling to pay the rent get help
quick - DO NOT LET YOUR RENT ARREARS BUILD UP TO AN UNSUSTAINABLE
LEVEL.
Government Debt Advice
(view
online)
Citizens Advice Bureau
(view
online)
Money Saving Expert
(view
online)
Consumer Credit Counseling Service
(view
online)
RENT INCREASES
Rent is usually
reviewed annually or at the commencement of a new tenancy agreement
and will reflect the general demand for similar properties in the
same area.
Other factors such
as our costs and time in “chasing” late rent payments will also be
taken into account – so please if you think that your payment may be
delayed then let us know.
We want good
tenants to stay as long as possible and will keep any rent increases
to minimum.
SMOKING
Do not smoke in the
house. Smoking in the house causes lingering odours of tobacco.
To remove these smells that can be offensive to any new tenants we
will have to clean all floor coverings and curtains – as well as
washing all the walls and ceilings. The cost of this will be taken
from or charged to the deposit.
THE END OF THE TENANCY
The tenancy agreement states
that the house must be left in the same clean state as it was found.
All costs of cleaning the house and removing rubbish etc will be
taken from or charged to the deposit.
YOUR DEPOSIT
We currently use the
DPS (Deposit Protection Service) to
hold your deposit. You should receive confirmation from them that we
have placed your deposit with them.
LANDLORD
INSPECTION
Approx every 2 or 3
months we will contact you in order that we can call and check the
property.
We will always make
contact prior to inspection to arrange a convenient time.
CALLOUT
Please note that if we have to
be called out to you eg. you have locked yourself out – then there
will be a call out charge of £25.
Contact : Steve
Livesley
Tel. No:
07765 810111
GENERAL MAINTENANCE /
REPAIRS
Please contact us
in the 1st instance regarding any repairs or maintenance.
Please advise us of
any faulty equipment as soon as possible as it may still be under
the manufacturers warranty to have it replaced.
- Report any
faulty or damaged electrical switches or sockets
- Report any
water leaks or damp patches
- Report any
wind or storm damage to the property
Only in an
emergency where damage is occurring or very imminent and you cannot
get through to us should you contact an emergency plumber etc.
Gas leaks contact the emergency line straight away – 0800 111
999.
See additional note
below.
THE TENANTS
RESPONSIBILITY REGARDING MAINTENANCE
Tenants are
expected to know how to switch the electricity back on if it trips
(perhaps due to a bulb burning out).
It is your
responsibility as tenants to report maintenance problems as early as
possible to prevent further damage where maintenance is required –
also to take all reasonable efforts to minimize damage to the
property in the event of water leaks etc.
eg. By turning off
the water mains valve to prevent further damage to the property
etc.being caused by a water leak.
Contact : Steve
Livesley
Tel. No:
07765 810111
Only in the event that you
cannot get in touch with the landlord to report any serious problem
that is causing damage to the property can you call out any
emergency services engineer.
IMPORTANT: You must make yourself familiar where the water, gas and
electric isolating switches / taps are in case of an emergency.
For full details of your
responsibility – please refer to the TENANCY AGREEMENT
We will always
respect the fact that the house is your home – all we ask is that
you look after the house. We will carry out repairs and maintenance
promptly and in return ask for the rent to be paid on time as per
the terms of our agreement we have both signed.
MAIL
Any mail for previous tenant
/ persons named below please forward to addresses specified :-
.....................................................................................................
.....................................................................................................
.....................................................................................................
.....................................................................................................
.....................................................................................................
Any other mail to a named person
not above – cross out your address and please write
“return to sender no longer at this address” or simply "RTS" on the
unopened
envelope and put it in a letterbox this will eventually stop any
other letters to this person being posted to your address.
GENERAL INFORMATION
Energy Saving Information
(view online)
Causes of Condensation
(view online)
Ants in the house (view online)
Complaining
about noisy neighbours
(view online)
Report a problem to the local council
online
If you need to report problems
like broken street lights, potholes or grot spots in your
neighbourhood, you can now do it
online
Housing Benefits
If you find yourself without a job or means of
income then here is some information for you to get help in the way
of benefits.
All this seems very complicated but can usually
be sorted in a few days - we will be pleased to assist.
Direct Payments to Landlord:-
Use this form to apply for direct payments of Local
Housing Allowance to your landlord.
Change of Address Form:-
Use this form if you are already
claiming Housing and/or Council Tax Benefit and you have
changed address.
Housing Benefit Application Form:-
Download the Housing and Council Tax
Benefit Application Form
More Nottingham City Forms
Please note that ALL our properties
are NO SMOKING and NO PETS unless previously agreed in writing
with us.
Steve on 07765
810111 (anytime between 8.00am to 10.00pm) or
email
info@Lets2Let.co.uk
Follow @Lets2Let
